*All Sales are final. There is no refund on all purchases.Please keep your receipt for proof of purchase as you are required to present for any warranty services. If you are a registered customer and have purchased products online, you should be able to log in to view your order history and also print out receipts.
For On-line purchases, warranty begins on the day merchandise(s) are shipped.
|Warranty on Televisions
||Replacement Plan Warranty|
1 year warranty - First 45 days direct exchange at E-Outlet Canada, remaining 320 days in-home service warranty.
2 year warranty - First 45 days direct exchange at E-Outlet Canada, remaining 685 days in-home service warranty.
3 year warranty - First 45 days direct exchange at E-Outlet Canada, remaining 1050 days in-home service warranty.
(Some restrictions may apply to in-home services)
2 year replacement program - 2 year total (730 days total) 90 day return to E-Outlet Canada for exchange warranty and remaining 640 days one time replacement provided by Cornerstone United.
3 year replacement program -3 year total (1095 days total) 90 day return to E-Outlet Canada for exchange warranty and remaining 1005 days one time replacement provided by Cornerstone United.
(some products are not available with replacement plans)
Please note that USA warranty policy has been recently changed effective as of April 1, 2009
|USA customers who purchased Televisions
Before April 1, 2009
|USA customers who purchased Televisions|
After April 1, 2009
If any problem should occur within first 45 days from the date of purchase, an exchange of the TV will be given. After 45 days (for the remaining time of warranty period), Please contact Cornerstone United at 1-800-774-9992 for in-home service warranty.
Some restrictions may apply to in-home services.
First 90 days - direct exchange
Remaining warranty period ?Return to E-Outlet Canada for repair or exchange.
Please contact E-Outlet Canada at 1-416-840-3938 for assistance.
*E-Outlet Canada covers shipping cost to send replacement unit back to customers
|Replacement Plan Warranty|
|2 year plan program -2 year total (730 days total) 90 day return to E-Outlet Canada for exchange warranty and remaining 640 days one time replacement provided by Cornerstone United.
3 year plan program -3 year total (1095 days total) 90 day return to E-Outlet Canada for exchange warranty and remaining 1005 days one time replacement provided by Cornerstone United.
|2 year replacement plan -2 year total (730 days total) 90 day return to E-Outlet Canada for exchange warranty and remaining 640 days one time replacement provided by E-Outlet Canada. |
3 year replacement plan -3 year total (1095 days total) 90 day return to E-Outlet Canada for exchange warranty and remaining 1005 days one time replacement provided by E-Outlet Canada.
Cornerstone United Warranty Services Toll Free #1-800-774-9992
All Samsung refurbished LCD & Plasma televisions carry 1 year warranty. If any problems are found within first 45 days of purchase, contact E-Outlet Canada for an exchange. If any manufacturing defects in materials and workmanship on Plasma or LCD televisions are found after 45 days from the date of purchase, customer MUST contact Cornerstone directly for in-home service warranty (some restrictions may apply). There are over 300 authorized service centers across Canada covering all major cities.
The warranty will pay a Cornerstone authorized service center to repair and/or replace parts that fail under normal use. If work on the covered product is performed by anyone other than a Cornerstone authorized service center, the warranty will become void. Service is in-home basis for all televisions bigger than 32 inches, televisions that are 32 inches and smaller are "carry-in" only to the nearest Cornerstone authorized service center. Extra charges such as overtime and shipping are not covered. Mileage coverage is provided within a 45km radius of an authorized service center. The owner of the product is responsible for any additional mileage at a rate of $2.50 per kilometer. In the event the owner of the product fails to keep an in-home service appointment or there is no fault found with the product, the owner of the product is responsible for the cost of the service call. The plan owner must maintain the product in accordance with the owner's manual and manufacturer's specifications. Failure to follow recommended manufacturer's maintenance schedules may void this warranty. Warranty is only valid for residential use and will become void if the product(s) were used in a commercial application.
Exclusions: The warranty does not cover failure due to, but not limited to, improper installation or product modifications, negligence, theft, vandalism, impact, fire, lightning, power failures and/or power surges, rust, corrosion, spilled liquids, exposure to weather, moisture and other environmental conditions or acts of Nature. Damage to cabinets or other components or parts is not covered. Accessories and/or consumables (cables, cords, exterior wiring, casings, straps, lost knobs or handles, adaptors, adaptors, remote controls and accessories that are not part of the original OEM product package, batteries, levelling devices, bulbs, antennas, customer replaceable fuses, house fuses or breakers, screens or screen burn-in, DLP bulbs and personal items left in the product or stored in memory are not covered. The warranty becomes void if the product serial number has been removed or altered in any way. The warranty does not cover routine maintenance, adjustment of controls or consumer education. Additional or unusual utility bills incurred due to any malfunction or defect in the unit listed on the Plan and/or labour and material costs for gaining access to or removal of a unit that requires special equipment or tools are not covered. Labour, material, expenses or equipment required to comply with law and/or regulations imposed or set forth by any governmental agency, are not covered in the warranty.
Delays: The warranty does not guarantee days or time of service. The Administrator or E-Outlet Canada shall not be liable for any damages or inconvenience, whatsoever, arising out of delays, either before or after a day or time of service is agreed upon. The Administrator (Cornerstone United) or E-Outlet Canada is not responsible for delays caused by non-availability of replacement parts.
Limit of Liability: The aggregate of all coverage and benefits paid or payable under the warranty shall not exceed the original price paid for the product, less installation costs. If the aggregate limit is met or if the product is replaced in its entirety or a Plan buy out credit is issued, the maximum liability has been met under the Plan and the customer may be required to surrender the product to the selling Dealer, as determined by the Administrator. If any repairs are performed by any individual or company other than Cornerstone authorized service center on LCD & PDP televisions then warranty becomes void.
Buy Out: In the event the product cannot be repaired due to unavailability of repair parts or it is determined that the cost of a repair will exceed the current cash value of the product at the time of the failure, as determined by the Administrator, at its sole discretion, may buy out the Plan up to the current cash value of the product at the time of failure in the form of a store credit. Shipping and overtime charges are extra.
Consequential Damages: Any representations of the Plan, other than the terms herein are not binding on the Administrator, E-Outlet Canada or their agents, nor shall they be liable for any incidental or consequential damages. The Plan provides specific legal rights and other rights that might vary by location. The Plan does not provide bodily injury liability, property damages liability, or any other type of liability coverage.