Shipping Process
Due to high volume of orders we are receiving, orders are shipped usually in 1 to 7 business days.

Shipping Notification
Over 99.9% of online buyers will receive tracking information automatically via email. There are some exceptions due to the size of packages such as single order of small cables or small accessories that fits into bubble wrap packets will not have tracking information.

Shipping Carrier
Most of items are usually shipped with CANADA POST except for televisions bigger than 32". USA destined shipments are handled by USPS once shipment(s) cross the border. Televisions bigger than 32" are shipped via Sameday within Canada ONLY at this time.  

Delivery Service via Sameday Worldwide
All shipments delivered via Sameday Worldwide include "Curbside Delivery" by default meaning recipients must pickup shipment(s) from the truck at "Curbside". If you prefer specialized delivery services, there are options available such as "two men" delivery which includes unloading and carrying shipments to the front door or in-home delivery including carrying shipments to the applicable room or placement in the room and unpacking and disposing of unwanted materials. These specialized delivery services are only available to major routes in Canada. Please contact us if you'd like to inquire about such services.

Ship-to Destination Countries
We ship to USA and Canada only at this time.

USA Shoppers
Please do not purchase televisions that are bigger than 32" as we will avoid shipping any bigger televisions due to safety reasons. 
 
Shipping Insurance
All orders will be insured to the maximum coverage value allowed by carrier. E-Outlet Canada is not responsible for any damage/loss beyond the carrier maximum allowable coverage.

Return Shipping
Return Merchandise Authorization is required prior to all returns. Buyers are responsible for fully repacking the merchandise(s) including all accessories, properly placing all the styrofoam and/or protective materials for safe shipping the same way you received when returning for any reason. E-Outlet Canada is not responsible for any theft, shipping damage caused by improper repacking and any merchandise(s) that are not insured.

Shipping & Handling and Taxes:
You, the buyer, are responsible for all applicable charges including but not limited to; shipping, handling, delivery, taxes, duties and applicable tariffs associated with the purchase. "Shipping" cost displayed on checkout page is usually accurate but only an estimated figure. Therefore, if actual shipping cost exceeds the amount that buyer had originally paid for then buyer will be contacted by E-Outlet Canada sales representative for charging the difference of the shipping cost. If buyer refuses to pay the difference then E-Outlet Canada will simply cancel the order.

General Info
E-Outlet Canada cannot give any delivery guarantee such as specified time or date since it is beyond our control. All shipping dates are estimated from information provided by the carrier and internal processing time.

Free Shipping
Please note that when E-Outlet Canada offers free shipping on certain items there are some restrictions of coverage area such as deliveries to remote areas where the delivery surcharge applies due to being out of normal boundaries of carriers' route. For example, postal codes that have more than one zero (0) e.g. X0X 0X0 in Canada, usually have surcharges to delivery fees. In such case, buyer will be contacted by an on-line sales representative via phone or email and will ask for extra charge of delivery. Upon approval of the buyer, E-Outlet Canada will charge buyer for extra charge with same method of payment of original purchase. If buyer refuses to pay the extra shipping cost then E-Outlet Canada will simply refund the original paid amount.