We require the original E-Outlet Canada’ invoice for all returns or exchanges. Customers who purchased online may provide us with Order number instead of the receipt.

All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling. All returned goods must be in resalable condition, inspected and approved by our staff.

Within 7 days of purchase (14 days for online purchases), items may be returned under the following conditions*:

• All sales are final, however defective products may be returned for exchange or store credit.
• Unopened and unused products are eligible for exchange or store credit.
• TVs/LCD Monitors with less than 7 dead pixels and Notebooks with less than 4 dead pixels are not considered defective. See manufacturer's warranty for dead pixel policy replacement.
• There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), opened software, OEM software, headsets and all cables excluding ethernet cables.
• E-Outlet Canada reserves the right to charge restocking fees for any special circumstances, such as damaged packaging, missing accessories, etc…
• Physically damaged products will not be accepted.

* There is no exchange or credit, on select items. Some items have specific sales conditions. For example, on printer exchanges, the customer will only receive an exchange on the printer, not the ink cartridge/toner. Please refer to your invoice or ask in store for more information.

After 7 days from purchase (14 days for online purchases), E-Outlet Canada will only accept defective products for warranty service (see warranty policy for details). There are no exchanges on new, used, opened or unopened products after the 7 day period (14 day period for online purchases).

Note: There are no refunds on labour, installation or shipping charges.